Customer Reviews

They are very kind, friendly, helpful and always thinking of us . Thank you!!!

Mariko T.

I have been with B&B since 1976 and have been very satisfied with the service and the quality of the chemicals you recommend. The few times I had issues B&B has made every effort to solve the problems the billing is 99% accurate and B&B does not overcharge nor add things not requested. I am a long-time very satisfied customer and will continue to use B&B 

Diane F.

Chemical balance was perfectly on target- pool looks 100 x better after only 12 hours

Shoshanna K.

As has been the case for the past 40 years, B and B has been wonderfully attentive to getting my pool up and running as scheduled.
The service is always professional and at a high standard.
I would like to thank Hugh for making sure everything goes so smoothly.
Look forward to another fun swim season.
Happy 50th Anniversary!

Elliot H.

Great for pool equipment and chemicals. Always helpful and they happily do water tests while you wait.

Steven M.

Whenever I go for supplies, test water, or have them open close or service my pool or spa , everyone is knowledgeable , explains what I need and comes promptly. Also they don’t try to sell what isn’t needed

Ann H.

Fast and efficient service! Answered all of my questions! So that I was able to purchase the right chemicals to enjoy the perfect spa experience! Thank You!

Andrew B.

B&B Pool and Spa designed, built, maintained and winterized our new pool. The entire process was handled by everyone we were involved with in a very professional and knowledgeable manner from start to finish. My husband and I enjoyed watching the project as it developed. Drew, our point person, was available to answer any questions we had and was present every step of the way. We look forward to continuing our “pool” relationship for many years to come. As far as we are concerned B&B Pool is the only company you should consider for all your pool needs.

Susan S

We recently purchased our spa from B&B Pool and Spa Center. Their prices were very reasonable and the sales staff (Jeff) to be very professional and helpful. Would highly recommend!

Larry C.

They do a great job, respond quickly and complete repairs well.

Marcy T.

When we lost power to our spa we needed a service call to determine the problem. We were able to I have a technician within a few days. Our situation occurred in the middle of May which is a very busy time for B&B pools.
We appreciated the attention that we received in order to have a technician make a visit to diagnose and repair or problem.

Being with BNB pools since 1993 and will continue to use their services and retail store.

PEZ.

These guys are awesome and you know why? I live in St. Louis Missouri and purchased a top of the line Sundance Spa that stopped working within 2 months of ownership. Not getting answers from the dealer I bought it from in St. Louis, I reached out on the Internet, called up B & B Pool and Spa and they diagnosed the issue AND told me what to do next. And when I said can I buy the filter from you, he said, oh no, it would cost too much to ship and told me where I could buy it. Is that service or what??? My local dealer could not help but New York sure did. Thanks so much.

Angela G.

reliable, great customer service & professional. pool cover was installed to perfection. highly recommend

Flash M.

Good. Service. At. The. Counter

Frank B.

Outstanding quality and professional / personal service. I dealt with one of the owners during our pool construction project and was very happy with the level of accountability and responsiveness by the sales team as well as all of the service techs and their subcontractors, who are all equally personable and responsive. B&B has an amazing reputation and that’s only ever earned by delivering consistent quality products and services and putting the customer first, something they demonstrate quite well.. highly recommended!! You get what you pay for…

Richard E.

Ofer was the technician who performed our service. He and his assistant did a terrific job (…and have been doing so for years). I always appreciate his valuable advice.
Thank you.

Scott G.

Extremely professional and a wonderful experience to work with this company. . Highly recommend this company.

Laurie P.

Great selection of items both chemicals, and equipment. Can be pricey

Ed K.

Fantastic job! Excellent personnel!

Sharyn T.

I’ve used B&B for many years and they are a great operation

Ira S.

Jeff assisted us with the purchase of our new spa – very professional and kept us up to date throughout the process. They delivered everything as promised.

Wil J.

I did not get my hot tub from B&B, however, have used them for over a year for all my chemicals. Their staff are extremely helpful. They never try to push a sale for more than what you have requested. I am truly happy with every experience that I have had and will definitely get my next hot tub from here.

A W

Very friendly and helpful

Richard l.

The staff of B&B Pool and Spa, from management to maintenance, are all professional and always available to help with anything that is needed.
I would highly recommend B&B to everyone.

Ron B.

Thank you for an awesome spa! I actually use it more than I thought it would. Thank you Jeff, you are the best part of B&B pool.

Bill A.

A small plastic part on my pool filter broke – and I didn’t want the pool water to stagnate without chlorine and risk algae buildup waiting for the part to be shipped to me.

I’ve been a longtime B&B customer and when I spoke to Jeff and explained my situation, he was able to have the part sent to the store from a supplier on an expedited basis. All for a a $7 part. Until Jeff was able to help, I had called other pool companies as a backup plan and no one was able to help me.

It’s that kind of service that will keep me as a loyal customer. Thanks, Jeff!

Ed Hubbard.

Excellent, efficient service and technicians who solved our problem …a small cloth got stuck in the skimmer pipe of our in-ground pool. Thanks also to Mike, manager of the Construction Department of B&B for his calm handling of my request for help.
Midge Maier

Midge M.

They are always so professional and polite.

Cherie A.

They are professional. They come on time and do their job. They see their work from the customer’s perspective.

Barry R.

“Very friendly and knowledgeable staff.”

Juan H.

“I would recommend them without hesitation – professional & conscientious – we wanted to resurface our pool – working with Derek Bagin proved to be an enjoyable experience he was quick to respond to questions – all work was done promptly, neatly and with careful detail.”

Chad G.

“I’ve used B&B for my pool and Spa needs for over 15 years and only have the best things to say about them. The company is first class & the staff professional. Providing quality service is what they do best. They are truly educated in what they do and their customer service surpasses any other pool company I’ve worked with. Weather you’re building a new pool, renovating an existing pool or simply just want quality service, with competitive pricing. My family and I recommends B&B for your pool & spa needs.”

Leslie A.

“After I complained gave me a credit and the was extremely helpful.”

Mrs. Wartsoff

“Great for pool equipment and chemicals. Always helpful and they happily do water tests while you wait.”

Steven M.

“The repairs were done completely and efficiently and all works well
Thank you for your excellent work.”

Frederic W.

“B + B is cordial,responsible and reliable with your service needs.
They are also amiable in a frantic seasonal business. Been around for over 45 years and been using them when needed for 40.”

Neil G.

“They explain pool chemistry well but there products and repair expensive.”

Morton J.

“Darrell and Ofer were both excellent !!!”

Carol C.

“Kevin and Rudy, the two technicians, were thorough, professional and conscientious.
I would welcome them back. You can be proud of how they represented B&B.”

George C.

“B + B is cordial, responsible and reliable with your service needs.
They are also amiable in a frantic seasonal business. Been around for over 45 years and been using them when needed for 40.”

Neil G.

“Very knowledgeable staff, best pool store around.”

Bruce E.

“Very friendly and helpful”

Richard L.

“When we lost power to our spa we needed a service call to determine the problem. We were able to I have a technician within a few days. Our situation occurred in the middle of May which is a very busy time for B&B pools.
We appreciated the attention that we received in order to have a technician make a visit to diagnose and repair or problem.

Being with BNB pools since 1993 and will continue to use their services and retail store.”

PEZ

“Been with them for 20Plus years. Always responsive. Always fair.”

Howard R.

“Great help and answered all my questions”

T DeBrock

“As a property manager, I have always been very pleased with the quality of service that B & B Pool provides. The staff is very knowledgeable and helpful. The maintenance staff is top notch. I would highly recommend using B & B Pool for all your pool or spa needs.”

David B.

“Best Pool and Spa business in NJ/NY. Family run. Craig the owner involved in all and an honest great person. He did a salt water pool with waterfalls for me that was incredible in Bergen County. And numerous Jacqui’s. Maintenance great as well.”

K Murr

“Fast and professional service!”

Danny J

“Great customer service. Patient and explain everything in detail.”

Jeffrey C.

“Responsive, professional and knowledgeable.”

Tom L.

“Service is really great. Have been using them for more than 20 years and have been ever been disappointed. Strongly recommend.”

Barry S.

“Pilar and Oscar have been doing an outstanding job- they also took the time to make suggestions to help us maintain it. The pool has never looked better – it is crystal clear! Needed repairs were also pointed out and completed. We highly recommend.”

Diane M.

“The service of B&B Pool and Spa is impeccable. If there is in issue, the technicians quickly come to assess the situation. The weekly maintenance staff is always courteous and do a great job. I would highly recommend B&B Pool and Spa to other pool owners.”

Tatha M.

“B&B was very responsive to my phone inquiry to order a new pool cover. I was able to do everything over the phone and email, as they had done the cover 17 years ago and still had the records. The cover came in much faster, and they came and fitted it shortly after that . Great experience.”

Ronald A.

“Once we decided to install a pool, we looked into many local companies and decided that B&B was the best fit for our project. Derek worked with us every step of the way- from initial design to execution. We couldn’t be happier with our pool- it’s exactly what we envisioned. Everyone we’ve encountered at B&B has been wonderful- courteous and professional. We highly recommend B&B.”

Kasey R.

“B & B Pool and Spa installed our pool in 2012. They did an amazing job! They open our pool in the spring, close it in the fall, and, do our weekly maintenance. They are reliable, responsive and, most importantly to me, they never make me feel like I’m bothering them. They are kind, pleasant and treat us like family. Above all, their work is top notch!!!”

Geraldine M.

“Great company. Professional and easy. Good response time.”

Dan P.

“Love our custom designed pool. Install and design was fantastic. Having a weekly maintenance program allows us to enjoy our pool and spa without a concern and reassurance that the quality of the water is always perfect. Highly recommend.”

Kathleen D.

“Whenever I go for supplies, get the water tested, have them open or close my pool, or service my pool and spa, everyone is knowledgeable, explains what I need, and comes promptly. Also, they don’t try to sell what isn’t needed.”

Ann H.

“The technicians that came to work on my hot tub were professional. They were able to fix the issue and answer all my questions. It was a pleasure dealing with such honest and nice techs.”

Kris O.

“B&B has taken care of my very old gunite in-ground pool for at least 30 years and has kept it running beautifully. They are quite helpful and patient and I trust them to keep this classic pool going for many years to come.”

Julie F.

“Friendly service. They test your pool water and don’t try to sell you unnecessary chemicals.”

Tom F.